SERVING: CHARLOTTE, NC & SURROUNDING AREAS

process

Process

Process: Discovery

Discovery

When a client contacts Home Technology Solutions for a specific need, an initial meeting will collect all pertinent information and start the Discovery phase.  During this phase, Home Technology Solutions may visit the client’s home, schedule a series of meetings at the showroom, and discuss the details of the client’s needs and desires.

Home Technology Solutions takes pride in being listeners to make sure they capture all of the client’s requirements.  From these meetings and discussions, Home Technology Solutions will produce some preliminary thoughts, ideas, and suggestions.  Additionally, HTS may work with the client to understand the budget.

A high-level estimate will be produced that will provide some rough ideas of the final costs for the project.

Process:Design,Architecture

Design and Architecture

Once the client is comfortable with the estimate created out of the Discovery phase, a signature triggers the beginning of the design phase.  In this phase, HTS will create all of the necessary documents for the installation.  This phase will also produce a detailed proposal and BoM (Bill of materials).

Successful implementations of custom electronic systems rely heavily on a complete and accurate system design.  Home Technology Solutions has invested significantly in industry specific software that has streamlined the system proposal and design process.  Our designs include detailed equipment lists, wiring schematics, system layouts, floorplans, and elevations.

Process:Installation, Programming

Installation and Programming

Once the proposal is approved, HTS begins the installation phase.  This phase can be broken down into a series of steps which can vary based on the project being new construction or an existing home.

During the rough-in phase HTS will install the wiring infrastructure for all systems.  We always do our best to setup a main trunk for our wiring and to keep the wire up high so that it does not get stepped on or tripped over, which is usually the source of most problems in electronic systems.  So we do our best to keep it neat, up and out of the way.  Every wire that is run gets a uniquely identifiable label so that we know what to do with it during the trim and finish phases.

During the trim and finish phases we terminate all of our wiring and install all interface connectors.  It is during these phases where the equipment racks are installed and wired.  All equipment is installed and wires are connected.

Most custom electronic systems require very detailed programming.   All of our systems and touchpanel programming and design is done in house which enables us respond more quickly to software issues.  It also gives us complete control over the user interface design so we feel very comfortable promising that the system will be easy to operate.

Process:Turnover,Training

Turnover and Training

Once the system is installed, programmed, and tested, we then enter argubly the most important phase of the project.  Turnover and training to our client.

During this phase we will provide all of the manuals, software, warranty cards, and other material.  We will spend time with the client giving them the necessary instructions and training to operate the system.  Although all of the system we install are very simple to use, some very elavorate systems will require some operational training so clients can get the most of their system.

Over the next few weeks, we will provide support over the phone and will make additional visits to the home to provide additional instructions and any tweaks the client may need.

Process: Extended Support, Warranty

Extended Support and Warranty

All systems installed by Home Technology Solutions come with a 12-month warranty at no cost.  Equipment and components installed also come with varying manufacturer warranties from one year to lifetime.

In certain cases and for larger complex systems, Home Technology Solutions may recommend a Preventive Maintenance and Service Contract (PMSC) which will provide years of troublefree operation of all systems installed.  This PMSC may include regular scheduled visits to the home to maintain the system and make any client requested tweaks and changes.  It also provides piece of mind of knowing that the system will be supported at no additional charges if something was to go wrong.