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Our Process

Find out how our process Can guide you

Expert planning. Thoughtful engineering. Passionate construction. All of these things are needed to help deliver the best experience to all of our customers. Whether it's being guided through our showroom by a dedicated salesperson, you welcoming one of our technicians into your home for an in-person consultation, or carefully planning, engineering, and construction of your custom smart home solution, we take pride in providing the best service possible. From start to finish, you can expect nothing but an exceptional experience from all of us at Home Technology Solutions every time. 

Consultation

We have consultants available to visit your home to evaluate your proposed entertainment area and to make recommendations on home entertainment products and/or custom installation solutions. Call or visit us to setup your in-home consultation. We will work with you to come up with a date and time that works with your busy schedule. We want your input so that we can come up with a custom installation that fits your needs, lifestyle and budget.

System Design & Engineering

During system design & engineering, our team is working from construction plans and your approved scope of work to complete a comprehensive design within budget. Along with a full set of design documentation, we are typically collaborating with your builder, designer, and other trades to ensure our work is well thought out and captures any changes as they arise. Through our process, you can feel confident that we’re creating a custom solution that will give you the best experience possible.

Project Management

Once we’ve determined a scope of work and created the design documentation that will support the installation, our project management team will coordinate with your build team and various trades working in your home or business to understand everyone's needs. They'll communicate with our internal teams and vendor partners to facilitate the completion of our work on time and on budget. At Home Technology Solutions, we understand the importance of delivering on schedule.

Installation

An integral part of our commitment to deliver best in class systems for the modern smart home is the diligence and honed skills of our highly trained technical team. With years of education, installation experience, and troubleshooting we are able to implement complex systems in the home that operate easily, efficiently, and are consistently creating raving fans out of clients and design-build partners.

Programming

Making sophisticated technology easy to use and simple for any user requires advanced work on the back end. Control systems bring together sub-systems such as audio/video, media, lighting, and more. Each system speaks a different language, but our programmers translate everything together so it speaks one language and can be controlled easily. Even with great equipment, the programming ultimately determines the intuitive operation. Our programmers balance the technical know-how with the human element so it's easy to use.

Turnover & Training

Once the system is installed, programmed, and tested we then enter arguably the most important phase of the project. Turnover and training for our client. During this phase we will provide all the manuals, software, warranty cards, and other materials necessary for success. We will spend time with the client giving them the necessary instructions and training to operate the system. Over the next few weeks, we will provide support over the phone and will make additional visits to the home to provide additional instructions and any tweaks the client may need.

Service & Support

With technology changing so rapidly, it’s important to choose a provider that can not only help you with effectively identifying your needs today, but a provider that will also be there to offer exceptional service and support for the life of your purchase. Our team values your business and will be here to help answer any questions that you have about your new system or to recommend upgrades as technology changes to your existing setup. Count on us to be your technology experts!